Terms & Conditions

Last updated: November 6, 2025 (IST)

Welcome to WhiteLab Infotech Limited (“we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access to and use of our website, products, services, and applications (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.

1) Company Information

WhiteLab Infotech Limited
E 13, 3rd Floor, East of Kailash, New Delhi – 110065, India
Email: cm@whitelabinfotech.in
Phone: 011-4907 8208 / +91 98183 00472

2) Acceptance of Terms

By using our Services, you confirm that you are at least 18 years of age and legally competent to enter into a binding contract under applicable law. If you use our Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

3) Use of Services

• You agree to use the Services only for lawful purposes and in compliance with applicable laws and regulations.
• You shall not misuse or attempt to gain unauthorized access to any part of the system, network, or data.
• Any use of automated tools, data scraping, or reverse engineering of our systems without prior written permission is prohibited.
• We reserve the right to suspend or terminate access if misuse or violation of these Terms is detected.

4) Intellectual Property Rights

All content, trademarks, graphics, logos, designs, and intellectual property displayed or made available through the Services are owned by or licensed to WhiteLab Infotech Limited. You are granted a limited, non-exclusive, non-transferable license to access and use the Services for your internal business or personal use, subject to these Terms.

You shall not copy, reproduce, modify, distribute, or create derivative works from any part of our content without prior written consent.

5) Software & SaaS Access

Our digital platforms, dashboards, and SaaS-based solutions may require you to create an account. You are responsible for maintaining confidentiality of your login credentials and all activities under your account.

We may update or modify the software periodically to improve performance or add new features. Continued use after updates implies acceptance of the modified version.

6) Fees & Payments

• Fees for subscription-based or service-based offerings will be communicated at the time of purchase or registration.
• All prices are in Indian Rupees (INR) unless otherwise stated and may be subject to applicable taxes including GST.
• Payments made are generally non-refundable except where required by law or explicitly stated in our refund policy.

7) Third-Party Services

Our Services may integrate or provide links to third-party tools, APIs, or websites. We are not responsible for the availability, accuracy, or practices of such external services. Use of third-party services is governed by their respective terms.

8) Data Privacy

We value your privacy. The collection, use, and protection of personal information are governed by our Privacy Policy. By using our Services, you consent to such processing in accordance with the Policy.

9) Disclaimers

• All information and materials on our websites or applications are provided “as is” and “as available”.
• We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
• We are not responsible for any loss, damage, or disruption caused by events beyond our reasonable control (including internet outages, cyber incidents, or force majeure).

10) Limitation of Liability

To the fullest extent permitted by law, WhiteLab Infotech Limited and its directors, officers, employees, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of or inability to use the Services.

11) Indemnification

You agree to indemnify and hold harmless WhiteLab Infotech Limited and its affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your misuse of the Services, violation of these Terms, or infringement of any rights of a third party.

12) Termination

We may suspend or terminate your access to the Services at any time, with or without notice, if you breach these Terms or engage in unlawful activity. Upon termination, your right to use the Services ceases immediately.

13) Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

14) Modifications

We may revise these Terms periodically. Updates will be posted on our website with a new “Last updated” date. Continued use of our Services after such updates constitutes your acceptance of the revised Terms.

15) Contact Information